Shipping and return policies for Blackbraid

Shipping Info

ORDER PROCESSING TIME

Most orders are processed for shipment within 7 business days.

This does not apply to items marked as “Pre-order” or “Pre-sale”; which will include an estimated time-frame for when the pre-sale products will be available to begin shipping

Some items may ship from different locations. If this is the case for an item in your order, additional shipping fees will be charged at checkout.



SHIPMENT METHODS AND TIMES

All Blackbraid.us webstore orders ship from the US and are sent via USPS & UPS & most domestic shipments arrive within 2-5 business days.

Most International orders arrive within 7-24 days, however delivery times can vary greatly depending on the recipient’s location.
International orders are initiated via USPS and then transferred to your country’s customs offices and/or local postal carriers for delivery completion.

Please keep in mind that the delivery times on our pages are just estimations, not guaranteed delivery times.

All orders of physical items (Excluding orders of just fabric patches and/or stickers) will receive parcel tracking information via email once an order is packed shipment.
Orders of just fabric patches and/or stickers are sent in untracked, stamped, envelopes in order to keep the postage rates on these small items reasonable.



SHIPPING MATERIALS

Orders of 1-2 Vinyl LPs are shipped in corner protecting Whiplash mailers. orders containing more than 2 LPs or bundled with other products will be shipped in larger boxes to accommodate the order. Orders of 1 LP & 1 garment will still be shipped in Whiplash mailers when garment size allows. Orders of single copies of “Blackbraid I” may ship in generic LP mails.

Orders of just CD’s ship in ultra-lite CD Gator mailers for fast & affordable delivery. CD’s are shipped using USPS First Class mail, we do not use USPS Media Mail.

Orders of just patches are shipped via stamped envelopes. Orders of just patches do not include order tracking in-order to keep the shipping rates on these items reasonable.

Orders are shipped using recycled/re-purposed materials wherever possible; this may include mixed colors of packing materials and/or packaging featuring third-party logos. We prioritize sustainability & waste reduction over aesthetics and presentation packaging. Specialty gift wrap is not offered.



INTERNATIONAL CUSTOMS

International buyers are responsible for any customs and import taxes that may apply to their order.
Customs forms for Blackbraid.us orders will be marked as “merchandise” and with their actual purchase value; Orders will not be marked as “Gift” or with falsified values to avoid import taxes.
Blackbraid.us is not responsible for delays due to customs.

We also highly recommend that international buyers provide valid phone numbers and follow their order tracking information closely. Often times your countries customs department may need to reach out to you after receiving the parcel and if they have any trouble contacting you, they may return your parcel as “Unclaimed”.

Orders returned to sender as “unclaimed”, “duties unpaid/rejected by receiver”, or “undeliverable” will be refunded sans-shipping costs.

GERMAN customers: Please note that your countries regulations for fees on imported goods have changed as of 2021. Please see this Deutsche Post announcement for details.

Return Policy

RETURNS & EXCHANGES

We do allow returns & exchanges of unworn, unwashed, garments & unopened media within 7 days of delivery.
Blackbraid.com is not responsible for the shipping costs for exchanges or undamaged returns.

If you would like to return or exchange your order, please email sales@wolfmountainproductions.com to let us know how you would like to proceed.

*Please note that as Blackbraid is an independent project; most of the merchandise is produced in small or limited batches. Therefore we cannot guarantee all sizes of a particular garment will be available for exchange.

*Custom and/or made-to-order items are not eligible for exchange or return unless there is a defect with the product.

Returns and/or Exchanges for Blackbraid.us will need to be shipped to:

Wolf Mountain
3 E Evergreen Road
Suite 101 PMB #1171
New City NY 10956

Returns of webstore orders CANNOT be made in-person at Blackbraid concerts.


PROBLEMS WITH DELIVERY

If you have not received your order within the estimated shipping times; please first refer to the tracking information provided to see if your order is still in transit or if there was a problem with delivery to your address.

If your parcel is determined missing by USPS, please contact sales@wolfmountainproductions.com to arrange a refund or replacement.

If your parcel is damaged in transit; please email photos of the damaged shipping packaging & damaged goods to sales@wolfmountainproductions.com within 48hrs of receipt. This is required in order to file a damage report with the postal services. Replacements for damaged goods cannot be issued without photographic proof of the damaged shipping packaging or more than 48hrs after confirmed parcel delivery.

If USPS has confirmed an order as delivered but you are unable to find the parcel; we are unable to replace or refund these orders. In these cases you will need to work with the postal service to locate the parcel.

INTERNATIONAL BUYERS: In most cases, delivery delays of international orders are due to packages being held by your country’s customs office for import duties and/or taxes owed. International buyers are responsible for any customs and import taxes that may apply to their order and Blackbraid.us is not responsible for delays due to customs or packages returned to sender by customs for lack of required action on behalf of the recipient.

Orders returned to sender as “undeliverable” will be refunded sans-shipping costs.